Find answers to common questions about Crash CODEX
Crash CODEX is a comprehensive automotive intelligence platform that serves as the brain for the collision repair industry. It provides AI-powered estimate generation, ADAS calibration detection, and intelligent insights that power various applications across the automotive ecosystem.
You can request API access through our documentation page. CIECA members receive priority approval and automatic key generation. Non-members are reviewed within 24-48 hours.
CODEX supports multiple export formats including BMS (industry standard), XML (CIECA compliant), JSON (API integration), and PDF (human readable).
Rate limits vary based on your subscription tier. Initial limits range from 100 requests/hour for basic access up to 50,000 requests/hour for enterprise users. Contact support for custom limits.
Use your API key in the Authorization header: 'Authorization: Bearer YOUR_API_KEY'. All API communications use HTTPS encryption.
Yes! We provide a sandbox environment for testing. Use the sandbox endpoint in your integration testing to avoid affecting production data.
All APIs return JSON by default. You can request specific formats (XML, BMS, PDF) using the 'Accept' header or format parameter.
Our estimates achieve 95%+ accuracy for standard repairs. Each component includes a confidence score to help you identify areas that may need review.
Yes! CODEX automatically detects required ADAS calibrations based on damage areas, repair operations, and OEM requirements. It includes specific procedures and cost estimates.
Absolutely. CODEX supports carrier-specific DRP rules and automatically applies appropriate labor rates, parts preferences, and compliance requirements.
Our adaptive intelligence system automatically adjusts labor rates, parts costs, and material prices based on your geographical location and current market conditions.
We use enterprise-grade security including AES-256 encryption, secure API endpoints, and comply with industry data protection standards. Your data is never shared with third parties.
All data is stored in secure, SOC 2 compliant data centers with automatic backups and disaster recovery capabilities.
Yes, you have full control over your data. Contact support to request data deletion, and we'll permanently remove your information within 30 days.
API logs are retained for 90 days for debugging and analytics purposes, then automatically purged. No personally identifiable information is logged.
Billing is based on your monthly API call volume and features used. We offer tiered pricing with volume discounts for high-usage customers.
We offer a limited free tier for development and testing purposes. Production usage requires a paid subscription.
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at your next billing cycle.
We accept all major credit cards, ACH transfers, and can accommodate invoice billing for enterprise customers.
We offer email support, comprehensive documentation, and priority support for enterprise customers. CIECA members receive enhanced support.
Email support is available 24/7 with response times of 2-4 hours during business hours and 8-12 hours on weekends.
Yes! We offer integration support, best practices consultation, and can provide dedicated technical resources for enterprise implementations.
Contact our technical support team at sudo@hxcode.xyz with detailed information about the issue, including API endpoints, request/response data, and error messages.
Can't find what you're looking for? Our technical support team is here to help.